Terms of service

These terms are an agreement between your business (“you”) and the company identified in the footer of this website (“we”, “us”), which operates PhoneAnswerer. By creating an account or using the service, you agree to these terms. If you sign up on behalf of a business, you confirm you're authorized to bind it.

1. The service

PhoneAnswerer provides an AI receptionist that answers inbound phone calls for your business. As you set it up, it answers callers' questions, takes messages, books, reschedules and cancels appointments in your calendar, transfers calls (on plans that include transfers) and gives you summaries, transcripts and recordings. The service is for businesses only, not for personal or household use.

2. Free trial

New accounts get a 7-day free trial without a payment card. During the trial the receptionist only answers calls from phone numbers you add as test numbers, and trial calls are limited to 30 minutes in total. To answer your customers' calls, you must choose a paid plan.

3. Plans, minutes and payment

Plans are billed monthly or annually in advance. Each plan includes a number of call minutes per month; each call is rounded up to the next whole minute. Minutes above your allowance are charged at 15¢ per minute and billed after the period in which they were used. Prices are in US dollars and don't include sales tax or other applicable taxes, which are added where required.

Plan	Monthly	Annual (per month)	Minutes per month
Starter	$49	$41	250
Business	$149	$124	1,000
Pro	$299	$249	2,000

Payments are currently arranged with you directly. We may move payments to a reseller acting as merchant of record; if we do, that reseller's terms will also apply to your payment. We may change prices with at least 30 days' notice by email; changes apply from your next billing period.

4. Cancelling

You can cancel at any time from your account. Cancellation takes effect at the end of the billing period you've already paid for, and the service keeps working until then. We don't give refunds for partial periods unless the law requires it. We may suspend or close accounts that break these terms or don't pay.

5. Acceptable use

The service only answers inbound calls to your business. You agree not to:

• use it to make outbound calls, robocalls or telemarketing, or in any way that breaks the Telephone Consumer Protection Act (TCPA), the Telemarketing Sales Rule or similar laws;
• use it for anything illegal, fraudulent, harassing or deceptive, or to pretend to be someone else;
• try to break, overload, reverse-engineer or get around the limits or security of the service;
• resell the service without our written permission.

6. No healthcare or HIPAA data

The service is not designed for, and may not be used by, healthcare providers, health plans or anyone else whose calls would involve protected health information under HIPAA. We do not sign business associate agreements. You must not use the service to collect or store health information.

7. Not an emergency service

PhoneAnswerer is not a replacement for 911 or any emergency service. The receptionist tells callers who describe an emergency to hang up and dial 911, but it cannot contact emergency services, and you must not rely on it to handle emergencies.

8. Your responsibilities

• Call recording and consent. You are responsible for complying with call-recording and AI disclosure laws that apply to you and your callers, including states that require the consent of everyone on a call. The receptionist plays a recording and AI notice by default; if you turn it off, you are responsible for giving any required notice.
• Your information. Keep the information you give the receptionist (prices, hours, services, answers, availability) accurate and lawful. You are responsible for that content and for what you tell your customers.
• Your callers' data. You decide how your callers' information is used, and you are responsible for having the right to collect it. We process it on your behalf as described in our privacy policy.
• Your account. Keep your login details safe, make sure your team members follow these terms, and tell us about any unauthorized use.

9. AI can make mistakes

The receptionist uses artificial intelligence. It can misunderstand callers, give incomplete or wrong answers, or book or miss an appointment incorrectly. Review your call summaries and calendar, and confirm important details with your customers.

10. Phone numbers and calendars

We provide a US local phone number while your account is active. Numbers are provided through our telephone carrier partner and are not owned by you; we may reassign a number after your trial ends or your account closes. If you forward your existing number to us, your phone company may charge you for forwarded calls. If you connect a Google or Microsoft calendar, you authorize us to read your availability and create, update and delete the events the receptionist books.

11. Availability and changes to the service

We aim for the service to be available at all times but can't guarantee it will be uninterrupted or error-free. Phone networks, calendar providers and AI providers may occasionally fail. We may improve or change features over time.

12. Disclaimers

Except as expressly stated in these terms, the service is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement, to the fullest extent the law allows.

13. Limitation of liability

To the fullest extent the law allows, we are not liable for any lost profits, lost revenue, lost business or data, missed calls or appointments, or any indirect, incidental, special, consequential or punitive damages. Our total liability for all claims relating to the service is limited to the fees you paid us in the 3 months before the event giving rise to the claim. Nothing in these terms limits liability that cannot be limited by law.

14. Indemnity

You will defend and indemnify us against claims, losses and costs (including reasonable attorneys' fees) arising from your use of the service in breach of these terms or the law, including claims by your callers about call recording, consent or the information you provided.

15. Governing law

These terms are governed by the laws of the Republic of Croatia, without regard to conflict-of-law rules. The courts of Zagreb, Croatia, have exclusive jurisdiction over any dispute relating to these terms or the service, except where the law requires otherwise.

16. Changes to these terms

We may update these terms. We'll post the new version here and tell you about important changes by email at least 30 days before they take effect. If you keep using the service after that, the new terms apply.

17. Contact

Questions about these terms? Email [email protected].